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Outstanding customer service can be boiled down to ten research-identified behavioral characteristics and proficiencies. The Customer Service Perspective assessment can evaluate your job candidates and staff to see how they score in each of these vital areas.
You can also customize the assessment by defining the 49 aspects of great customer service as they apply to your credit union.
For more information, please contact your MCUL League Representative at 800-262-6285 ext 534 or LeagueReps@mcul.org.
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